Customer Contact Congress 2019








November 14th 2019
Technopolis, Mechelen

The Power
of Customer Contact

An inspiring congress with top-knotch speakers, an awardshow to celebrate our ever-changing branche and lots of possibilities to network and have fun with like-minded people. That is exactly what you’ll find at the biggest Contact Center Event in Belgium!

This year’s topic is the Power of Customer Contact. Be prepared to get lots of inspiration on empowering your customer contact! 


Get yourself a

Customer Contact Award

We’re celebrating organisations that empower customer contact! The award celebration is part of the Customer Contact Congress.

Want to win your very own award? Go check out the application process, you can enter until September 30th.



The Customer Contact Congress is the biggest Belgian network event for professionals in our field. Check the attendee list closer to the event to see who you’d like to meet!


Four succesful customer contact cases that will push you forward in your own contact center. Come listen to what others are doing!


Sometimes you just need a quiet place to send that one important e-mail or finish up that urgent report for your boss. We’ve got you covered in our work lounge!


This year’s location is one of Belgium’s biggest play areas for scientists. So why not enjoy the fun while you’re there? At the reception you can get your very own bracelet to go explore Technopolis.

Download the presentations


Peter De Keyzer

Growth Inc.
BNP Paribas Fortis chief-economist


Download: Growth makes you happy

Isabel De Clercq

Sparkle Architect & Fire Starter


Download: The Power of Social

Cedric Dumont

High Performance Psychologist
Red Bull adventure athlete


Download: Greatness begins beyond your comfort zone

Break-out Sessions

About us

Customer Contact is the Belgian Customer Contact Association.

Want to find out more?

Contact us

0032 489 31 70 43