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Céline Malyster

Walhalla Consultancy


Hans Cleemput

Customer Contact


Keynote speakers

Peter De Keyzer

Growth makes you happy!


Peter De Keyzer is Chief Economist at BNP Paribas Fortis. He is also a renowned opinion leader who primarily gives his views in Belgian newspapers and magazines as well as on social media.

He certainly does not mince his words and tackles taboo subjects on occasion, but his view of global economic development is surprising and duly substantiated. A creative thinker, firmly anchored in today’s reality while having an optimistic outlook for the future. His thoughts about progress are brought together in his book “Growth makes you happy”.

Isabel De Clercq

The Power of Social


Can technology change the culture of an organisation? How can shared knowledge and online ambassadorship shape a brand? How do social technologies help to develop individuals and organisations?​

Isabel De Clercq is the author of international bestseller Social Technologies in Business. The combination of her thought leadership and didactical expertise guarantees you are inspired, eager to change, ready to proceed to action.

Cedric Dumont

Greatness begins beyond your comfort zone

‘Fear gives you wings’, seems to be the motto of Cedric Dumont. Dare to take risks, watching danger in the eye and draw energy from that. He started as a skater and surfer. Now he is one of the most renowned basejumpers in the world.

His whole life revolves around risk sports and adventure. Our current society is cramped and paralyzed by fear. Cedric is a textbook example of how to overcome that fear. He is a spirited man with a captivating story for managers and team leaders. 

About us

Customer Contact is the Belgian Customer Contact Association.

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